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About MyPromise

Built around a promise we kept making to ourselves.

We're a small team of clinicians, pharmacists, and people who'd been on the other side of the prescription pad for years — and decided the version of care we wanted didn't exist yet, so we built it.

Our origin

The version of care we wished we had.

Soft morning light through linen curtains

MyPromise started the way most honest companies do — with a frustration we couldn't shake. Between us we'd cycled through five telehealth platforms, three primary care clinics, and a parade of prescriptions that arrived without a single human checking in afterward. Our labs got faxed. Our messages got "received." Our questions got bots.

So we built the platform we'd been describing to each other in voice memos. One clinician per member. Lab certificates on the dashboard, not on request. Compounding pharmacies we visited in person before signing a contract. A pace measured in business days, not weeks.

The name came late. We kept saying it to each other in meetings — "what's our actual promise here?" — until we realized that was the brief. A promise you finally get to keep, because someone is keeping it with you. That's the whole company in one sentence.

What we believe

Four convictions we won't compromise.

These aren't slogans. They're the filters we run every product decision through before it ships.

01

Continuity over churn.

The clinician who reads your intake is the clinician who titrates your dose six months later. We staff for relationships, not for tickets — and we measure retention of the clinician–member pair, not just visits per quarter.

02

Receipts over claims.

Anyone can write "lab-tested" on a website. We publish the certificate of analysis from the batch your medication came from, with every shipment, on your dashboard. If we won't show you, we don't ship it.

03

Pacing over throughput.

We deliberately don't chase the cheapest, fastest thing. We turn intakes around in under a day because that's what good care looks like — not because a growth chart told us to.

04

Longevity over lifestyle theater.

We're not selling a vibe. The protocols on this platform were chosen because the evidence holds up — and because the people who use them tell us they feel like themselves again. That's the only outcome that matters.

The team behind your care

People you'd actually want titrating your dose.

A small founding team, deeply credentialed, deliberately unglamorous about it. The names below lead the disciplines that touch your protocol every month.

Portrait of Dr. Maya Patel

Dr. Maya Patel

Chief Medical Officer

Internal medicine and metabolic disease, with twelve years inside academic and private practice. Maya designs the clinical protocols and reviews every guideline change before it reaches a member's chart.

Portrait of James Okafor

James Okafor, PharmD

Head of Pharmacy Quality

A compounding pharmacist by training and a quality-systems obsessive by temperament. James audits our 503A and 503B partners, reviews lot data, and signs off on the four assays before anything ships.

Portrait of Annika Reyes

Annika Reyes

Member Care Lead

Annika built our member-care org around a single rule: a real person reads every message, in writing, within a business day. No tiered ticket queues. No bots that pretend to be people.

Where we are

Headquartered in Charleston. Practicing in all 50 states.

Our home office sits a block from the Cooper River in Charleston, South Carolina. Our clinicians, however, are licensed across the country — which means a member in Boise gets the same review window as a member in Brooklyn. We picked Charleston because the team wanted to build something that felt like a long walk, not a sprint. The rest is just zoning.

Ready when you are

A promise is just a plan with a witness.

Take the twelve-minute eligibility review. A licensed clinician will read your intake, recommend a protocol — or tell you honestly that we're not the right fit. Either way, you'll know within a day.

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