Our commitment
We design and develop MyPromise to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium. WCAG 2.1 AA is the standard most U.S. healthcare and government services target, and it is the standard we measure ourselves against on every release of mypromise.com and the member dashboard.
We treat accessibility as part of how a thing is built, not as a remediation we get to later. New components are reviewed for keyboard support, color contrast, focus visibility, and screen-reader semantics before they ship.
What we test against
- Automated audits with axe-core and Lighthouse on every build of the marketing site and the member dashboard.
- Manual keyboard-only navigation passes on each new page or component.
- Manual screen-reader passes against the assistive-technology versions listed below.
- A periodic full-site audit by an external accessibility consultancy, scoped to WCAG 2.1 AA criteria.
Assistive technology compatibility
We design for the widely used assistive-technology stacks below. If you use something we haven't named and run into a barrier, we want to know — see the report section at the bottom of this page.
Screen readers
VoiceOver on iOS and macOS, NVDA on Windows, JAWS 2024+ on Windows, and TalkBack on Android. Pages use semantic landmarks, descriptive headings, and live-region updates where appropriate.
Keyboard navigation
Every interactive element on the site can be reached and operated with a keyboard alone. Focus is always visible, focus order matches reading order, and focus traps in dialogs are released cleanly.
Reduced motion
We respect the prefers-reduced-motion system setting. With reduced motion enabled, decorative animations are removed and scroll behavior simplifies — content remains identical.
Color & contrast
Body text meets a 4.5:1 minimum contrast ratio against its background, and large display type meets 3:1. We test in light mode and against operating-system high-contrast settings.
Voice control
Voice Control on macOS / iOS and Voice Access on Android can navigate and activate the platform via visible, labeled controls.
Magnification & zoom
The site is built fluidly to support browser zoom up to 400% and operating-system magnification without horizontal scrolling on common viewport sizes.
Where we know we have work to do
We try not to overstate our progress. As of this update, the areas we are actively improving include:
- Refining live-region announcements during multi-step intake flows.
- Auditing PDF documents (lab certificates, billing summaries) for screen-reader friendliness.
- Expanding plain-language alternatives for clinical terminology on treatment pages.
If you encounter a specific barrier — even one we don't list here — please tell us. Real reports beat any audit we could run.
How to report a barrier
The fastest way to flag an accessibility issue is to email us at accessibility@mypromise.com. A real person reads every message, in writing, and we aim to acknowledge within one business day and respond with a plan within five.
Helpful information, when you have it:
- The page or feature where the barrier occurred (a URL is great)
- The assistive technology and version you were using
- What you were trying to accomplish
- What happened, in your own words
If you need a response in an alternate format, tell us and we'll match it. You can also reach our member care team through the contact page, and your message will be routed to the accessibility team within the day.
Formal complaints and external resources
If you believe a barrier you've reported has not been adequately addressed, you may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights, or with your state attorney general. Filing with us first is welcome but never required.
Tell us where we missed.
Email accessibility@mypromise.com. We read every report.