Most members move from intake to a labeled, lab-verified shipment in under a week. Here's exactly what happens at each step, what we ask of you, and what arrives in return.
You begin with a guided clinical intake — about twelve minutes, saved as you go. It covers your goals, weight history, family history, current medications, recent labs (if you have them; we can also order new ones), and the things a thoughtful clinician would actually want to know in a sixty-minute first visit.
The intake is structured so a licensed clinician can read it the way they'd read a chart, not the way they'd skim a form. Nothing is filler. Nothing is gated behind a payment wall. You will not be charged for the eligibility review.
If you're already a member of another platform, you can upload prior records. If you'd rather start fresh, that's fine too — your clinician will tell you what additional labs (if any) they want before they prescribe.
A U.S. licensed clinician — assigned to you, not pulled from a queue — reviews everything you submitted. The median review time is under twenty-four hours. They'll either recommend a protocol with a clear rationale, ask for additional information, or tell you honestly that MyPromise isn't the right fit for what you're trying to do.
If a synchronous video visit is helpful (it sometimes is, especially for hormone work), you'll be offered times your clinician has actually held open — not a phone tree. Most members never need a video visit; the asynchronous review is rigorous on its own.
You'll see your clinician's name, credentials, and short bio in your dashboard from day one. They are the same person you'll message six months from now when you want to titrate your dose.
Once you accept the recommendation, your prescription is routed to one of our 503A or 503B accredited compounding pharmacy partners. The pharmacy compounds, tests, and labels your medication under USP <797> standards — and ships it to you in temperature-controlled packaging.
You'll receive a tracking number, a delivery window, and the certificate of analysis for your specific batch in your dashboard. The lab certificate isn't on request — it's there when you log in. If anything's missing or off, your member care team flags it before the package leaves the pharmacy.
Most U.S. addresses receive their first shipment within two to five business days of clinician approval. Refills auto-time to your dosing so you're never rationing a vial in the back of your fridge.
This is the part most platforms forget. Every MyPromise member can message their clinician directly through the dashboard — about side effects, dose adjustments, lab interpretations, or whether that thing happening at week three is normal. Most replies arrive within a business day, in writing.
Your dashboard logs how you feel, your weight if you're sharing it, and any side effects you note. Those signals quietly inform titration conversations with your clinician — so the dose evolves with you instead of against you. Pause, change dose, or skip a refill in one tap.
Membership renewal is monthly and doesn't lock you in. If you're done — for any reason or no reason — you cancel from your phone. We'd rather earn next month than trap you in this one.
Pricing varies by protocol and is confirmed by your clinician before anything ships. Here's what every membership includes — and what we deliberately leave out.
Protocols start at $39/month — final pricing set after clinician review.
Take the twelve-minute eligibility review. A licensed clinician will read your intake, recommend a protocol — or tell you honestly that we're not the right fit. Either way, you'll know within a day.